Cipres Science Gateway

Reporting a Failed Job

When your job fails, the best way for us to help you is to be able to locate the job, and trace back to a failure condition. To find your job, we need what's called the "Job Handle".

Locating the Job Handle:

• Go to the task pane, and find the job(s) that failed.
• Click on the hyperlink in the "Label" column for each task that failed. It will open a window that shows something like this:
  
  

  Thu Feb 18 21:33:24 PST 2010 > INITIALIZE : SUCCESS : NGBW-JOB-GARLI_LONESTAR-5825158B8B6C4C16B2C14320FB009E85 : Task successfully initialized. Thu Feb 18 21:33:24 PST 2010 > INPUTCHECK : SUCCESS : NGBW-JOB-GARLI_LONESTAR-5825158B8B6C4C16B2C14320FB009E85 : Input data successfully checked, data valid. Thu Feb 18 21:33:30 PST 2010 > COMMANDRENDERING : SUCCESS : NGBW-JOB-GARLI_LONESTAR-5825158B8B6C4C16B2C14320FB009E85 : Command rendered successfully: garli-mpi -100 Thu Feb 18 21:33:39 PST 2010 > INPUTSTAGING : SUCCESS : NGBW-JOB-GARLI_LONESTAR-5825158B8B6C4C16B2C14320FB009E85 : Input files staged successfully to /work/01205/cipres/ngbw/workspace/NGBW-JOB-GARLI_LONESTAR-5825158B8B6C4C16B2C14320FB009E85/ Thu Feb 18 21:33:39 PST 2010 > PROCESSING : SUCCESS : NGBW-JOB-GARLI_LONESTAR-5825158B8B6C4C16B2C14320FB009E85 : Command sucessfully processed.

• For each job that fails, paste that whole text into an email or bug report. The text:
  NGBW-JOB-GARLI_LONESTAR-5825158B8B6C4C16B2C14320FB009E85
  is "the handle". We use the handle to uniquely identify each job, and with it we can troubleshoot efficiently.