How to Report a Failed Job

Reporting a Failed Job

If your job fails, the best way for us to help you is to be able to locate the job, and trace back to a failure condition. Please DO NOT DELETE a job from your interface if you need help with it.  To find your job, we need what's called the "Job Handle".

Locating the Job Handle:

• EASIEST: Look in your output for a file called _JOBINFO.TXT. Attach that file to an email message, or paste it in, and forward it to us.
   
• Another way: Go to the task pane, and find the job(s) that failed. Click on the hyperlink in the "Label" column for each task that failed. It will open a window that shows something like this:
  Tue Jul 11 05:31:29 PDT 2023 > COMPLETED : SUCCESS : NGBW-JOB-BEAST2_XSEDE-1B9304896E6D48AA8CB0786BDFF09122 : Output files retrieved. Task is finished.

The string in bold is the "jobhandle". For each job that fails, copy/ paste the whole mass of text or just the jobhandle into an email or bug report. The jobhandle lets us quickly identify each job, so we can troubleshoot efficiently.